Microsoft opens up Surface Pro, Pro 2, and Pro 3 power cables replacement programme

Microsoft are started a replacement programme for the Surface Pro, Pro 2 and Pro 3 power cables for devices sold before July 2015. Microsoft have had reports of the cable overheating when damaged:

“Damage may occur over time if AC power cords are sharply and repeatedly bent or tightly wrapped, for example. Examples of damage include cracking, fraying or bulging” and are offering a free replacement”

The programme is just for the power lead not the actually power supply and Microsoft will ship you a new cable out without you having to return the old cable. You go to surface.com/powercord and complete the form. It is very simple while the risk it minimal it is worth doing.

See surface.com/powercord for details.

This recall applies to:

AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before 15 July 2015

This recall DOES NOT apply to:

AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book

Power supplies with DC power cord for all devices

AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft
Surface 3