How to fix non responsive areas on a Surface Pro touch screen

How to fix non responsive areas on a Surface Pro touch screen

I recently had a very strange issue with the touch screen on my Surface Pro 3 where some areas wouldn’t respond to touch but would work ok with the pen. At first I thought it was an issue running Windows Insider builds but after a bit of research it seems it’s down to a calibration issue.

On my Surface the lower 3rd of the touch screen worked ok but most of the time the upper section didn’t respond. I found a thread on Reddit where users had a similar problem and managed to fix it via a driver/calibration tool from N-TRig (the makers of the touch screen).

The fix

The tool can be found at http://esupport.sony.com/US/p/swu-download.pl?mdl=SVF15N190X&upd_id=9338&os_group_id=27

Once downloaded run the file and select the folder you want it to place the utility.

UPDATE: November 2018: The Sony link no longer works but this link will download a tool to fix it

UPDATE: April 2019: Here is the new download link

 

Then navigate to that folder and run the file CalibG4.exe. Leave the tool to run and don’t touch the screen during the process, after it completes and exits the touch screen will be fixed.

This worked for me and hopefully it will be able to help other people.

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64 thoughts on “How to fix non responsive areas on a Surface Pro touch screen

  1. It works on my Surface Pro 4, however executable from the link above did not run because it is missing a DLL. You can get another version directly from Microsoft as a hotfix: https://support.microsoft.com/en-us/help/3165497/surface-pro-4-or-surface-book-experiences-phantom-touch-input-on-the-s

    Just click Hotfix Download Available at the top and give a valid email address, this link (https://hotfixv4.trafficmanager.net/Surface%20Pro%203/latest/KB3165497/1/free/491758_intl_x64_zip.exe) will be sent to you. You can use it directly if you don’t want to be bothered with giving your email to Microsoft

  2. It works on my Surface Pro 4, however executable from the link above did not run because it is missing a DLL. You can get another version directly from Microsoft as a hotfix: https://support.microsoft.com/en-us/help/3165497/surface-pro-4-or-surface-book-experiences-phantom-touch-input-on-the-s

    Just click Hotfix Download Available at the top and give a valid email address, this link (https://hotfixv4.trafficmanager.net/Surface%20Pro%203/latest/KB3165497/1/free/491758_intl_x64_zip.exe) will be sent to you. You can use it directly if you don’t want to be bothered with giving your email to Microsoft

  3. Greetings,
    Thank you very much for sharing this information and helping solving this problem.
    I really appreciate it.
    Kind regards,
    Steve I

  4. Greetings,
    Thank you very much for sharing this information and helping solving this problem.
    I really appreciate it.
    Kind regards,
    Steve I

  5. GREAT! I was ready to buy a new surface pro, since I really need the touch capabilities of the device. But now, with your help, everything works fine! It means that I’ll have to find anothere excuse do buy the new model 😉 thank you!

  6. Wow and thanks to author Ian Dixon and Commenter cniemeyer, what a difference/improvement! I had the missing DLL also, but all is good now!

  7. Thanks a lot to cniemeyer for the updated links and to OP for the solution. It works and it’s so good to have it working again!

  8. YOU GUYS ARE SO AMAZING!!!!!!!!

    Everything I tried hadn’t worked. I was so discouraged and ready to give up. I felt like I explored every link, video, support, etc. and then I came across this site kind of randomly and was basically in the mindset of this is really the last hope. If this doesn’t work, nothing will. I was so defeated to see that the link for the sony support basically brought me to the same site where it seems the link for the firmware update or calibration tool I needed was missing, but the supplementary link provided by Commenter worked! My screen is back! I was ready to give up and accept that I had lost touch screen functionality but it was such a quick and easy fix. In fact, the fix was so simple I was pretty skeptical about it actually working (it only took a minute or two and when the process was done, it was so fast and simple, I’m like, there’s no way that worked. BUT IT DID!!!! WOW!!! A HUGE thank you to author/OP Ian Dixon and Commenter cniemeyer, you guys are the best!!!!! Saved my laptop!
    HIGHLY RECOMMENDED!!!!!

  9. Michael, I had to use 7zip to unpack the hitfix file, and run it from the unpacked folder.

    Having said that, this fix still does not work for me. 🙁

    How can Micro$soft sell a $2500 piece of buggy crap and not get sued? Where are the class action people?

  10. wooow it’s like a magic, actually i thought the problem is on the hardware of the screen and even I’m thinking of buying a new device but this a small program fix the issue within a few second and my surface pro 3 work as before.

    I’m really thank you to provide this easy method and save me from buying a new device.

  11. I tried to fix a touch dead spot on my wife’s surface 4 and couldn’t figure it out so we bough the next gen model. More than a year later, my kid broken his surface 4 screen so I tried to reinstate my wife’s old one as a replacement. The dead spot was still there so I went looking for fixes again… This program actually worked, the multi-touch screen is behaving perfectly again.

    Thank you for taking the time to post this online

  12. Wow!!!! Two whole bloody days of reinstalling operating systems and drivers and generally tearing my hair out trying to fix this stupid problem and all I had to do was download and run this 5 second program. Thank you my friend!
    Why does microsoft not put this on its official list of recommended solutions? Seems illogical that such a straight forward solution to a common problem not be included.

  13. HOLY. DID NOT EXPECT THIS TO WORK. I had a section that was completely unresponsive to touch and it was seriously killing me. This fix is seriously easy and it works. Thank you so much OP.

  14. Hi all
    I have a Surface pro 4 and latest 1809 version of windows
    The top portion of screen sometimes doesn’t work and I also have the Phantom touch

    This app didn’t work for me and gives the following error:

    0)Error:FW returned error = 2147483655
    0)Error:Failed to HandleResponse. ParseResponseToCall() failed.
    0)Error:Failed to send request.HIDInterface::Send() failed
    0)Error:Exiting HIDDispatcher::Dispatcher
    0)Error:Host not found in host list

    Any idea?
    Has any one been able to solve Phantom touch?

  15. every single issue i had is gone! holy cow i didnt realize just how bad it had gotten. sonys win8 tool works the same as the win10 version, still on their site x64 version. surface pro 3 here!

  16. Not having any joy with this, followed the instructions but just a flash after clicking the CalibG4 and then nothing happens. Am I missing something? Surface Pro 4, Ta!

  17. Forgot to note that taskbar on my 1 month old Surface Go doesn’t work. I tried the calibration tool but it doesn’t recognize the bottom corners of the screen. Will this utility work on a Surface Go? Thanks.

  18. Aloha Ian. Just tried it. Initially, an error msg displayed about the missing dll. Installed that. Ran the utility again. I flashed a black screen momentarily and that was it. Rebooted the surface Go.

    Taskbar still unresponsive to touch. 🙁

  19. Thank you very much. I’ve had the top inch or so of my Surface Pro 3’s touch screen stop working once or twice in the past and I’d just fully power down my computer which usually worked. This time that wasn’t working, but this fixed it. Thank you very much

  20. My Surface pro 3:
    – Issues: Phantom touch, Touchpad or Mouse dace any where on display screen, office, app…
    RAN CALIBG4 however, Its not ok with reports:
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:Exiting HIDDispatcher::Dispatcher
    0)Error:Host not found in host list

    Please help me with any fix this

    Thanks all

  21. Doesn’t work on a Surface Pro 4 with Windows 10 1803:

    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:HidP_GetValueCaps() failed. Error = 0
    0)Error:FW returned error = 2147483655
    0)Error:Failed to HandleResponse. ParseResponseToCall() failed.
    0)Error:Failed to send request.HIDInterface::Send() failed
    0)Error:Exiting HIDDispatcher::Dispatcher
    0)Error:Host not found in host list

  22. OMG! I have a Surface Pro 3 and dropped it when I was cleaning it off it case. OF COURSE! lol Anyways, afterwards the screen would start acting weird, as if someone was using the touchscreen. It was annoying because I would be doing something and the screentouch would just touch some random area and would close or do crazy things. I tried to calibrate it using the program inside windows 10 and didn’t work. THIS WORKED!!! So if you drop ur tablet and experience odd touching issues, give this a try. THANK YOU THANK YOU THANK YOU!!!!

  23. Did absolutely nothing. Wouldn’t even run correctly. I need my Surface studio to do waork for both my job and school, so this really sucks.

  24. Thanks very much for the fix above. Had tried all the Microsoft advice to no avail. A good proportion of the top of my screen was not working. Tried the calibG4.exe but ran into the missingMSVCP100.dll problem but did what Marc identified as a fix from Microsoft website and then tried again and it worked. Thanks a lot for helping out. Ran fine under windows 10 pro.

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