How to fix non responsive areas on a Surface Pro touch screen

I recently had a very strange issue with the touch screen on my Surface Pro 3 where some areas wouldn’t respond to touch but would work ok with the pen. At first I thought it was an issue running Windows Insider builds but after a bit of research it seems it’s down to a calibration issue.

On my Surface the lower 3rd of the touch screen worked ok but most of the time the upper section didn’t respond. I found a thread on Reddit where users had a similar problem and managed to fix it via a driver/calibration tool from N-TRig (the makers of the touch screen).

The fix

The tool can be found at

Once downloaded run the file and select the folder you want it to place the utility.

Then navigate to that folder and run the file CalibG4.exe. Leave the tool to run and don’t touch the screen during the process, after it completes and exits the touch screen will be fixed.

This worked for me and hopefully it will be able to help other people.

About the author Ian Dixon:
Ian Dixon is a Microsoft MVP (Most Valuable Professional), founder of tech site and producer of the weekly The Digital Lifestyle Show podcast. Ian has been writing and talking about Windows for over 10 years and has over 20 years in IT as an IT Manager. Ian has thousands of followers on Twitter and Facebook and over 4 million views on his YouTube channel.

4 thoughts on “How to fix non responsive areas on a Surface Pro touch screen”

  1. Mike Kidder says:

    Wow! That worked for me. Noticed the dead zones sometime after the Windows 10 Creators Update.
    Touch is fully functional again.

  2. Arleen says:

    This is great! It worked for my Surface Pro 3 on Windows 10! Thanks so much!

  3. Maira says:

    hi..this didn’t solve my problem.. my areas still are non responsive.. Microsoft surface book I am using.

  4. Michael says:

    Didn’t work on my Surface Pro 4

    Error when loading CalibG4.exe

    Failed to init transport, status=11

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