Last week Microsoft released Windows 10 build 16288 which causes a problem that prevented the Surface Pro 3 from starting up after being shutdown. Today Microsoft have posted a workaround to get the Surface up and running and prevent it from happening again. Future builds (>16294) will include the fix but if you are affected by the issue follow these steps from Microsoft:
When the Windows setup box appears, press Shift + F10
In the Command Prompt window that appears, type:
wpeutil reboot
Hit enter to execute this command and immediately remove the USB drive from the computer
The device will reboot and load the Windows OS as expected
The above steps will allow your computer to boot. To permanently fix the issue, complete the following additional steps:
Open a web browser and navigate to aka.ms/fixsp3ec
Download the file: fixsp3.zip
Open File Explorer on your PC and navigate to the Downloads folder
Downloads is the default folder, it may be different if you have changed your default location
Right-click the file fixsp3.zip and select extract all
A window will open after extraction. Right-click the file fixsp3.cmd and choose Run as Administrator
The process will execute and implement the necessary patch to prevent this bug from recurring
Reboot your Surface Pro 3 device. It is now fully patched.
We have a permanent fix for this issue in the build pipeline already. If your device has not hit this bug, it is still possible to in the short term if you have not run the above script. We will have a permanent fix with no required workaround steps in our next flighted build that is 16294 or greater.
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