Nokia has suspended sales of its Lumia 2520 tablets in the UK, Austria, Denmark, Finland, Russia and Switzerland after discovering a fault with its charger. Nokia say that the charger could separate and expose internal components and pose a risk of electric shock.
Nokia are advising consumers to not use the charger and they are working with their suppliers to get replacement chargers, there is no information about how long this could take to get replacements out and what are supposed to do with a dead 2520 tablet. Nokia do say that there have been no confirmed incidents (yet).
Details from Nokia:
IMPORTANT INFORMATION ABOUT AC-300 CHARGER FOR THE LUMIA 2520 IN SELECT EUROPEAN COUNTRIES
Nokia today announced a product advisory for the European and UK variant of the AC-300 charger, which is used exclusively with the Lumia 2520 tablet.
Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK are strongly advised to suspend use of the charger until further notice. Also, consumers who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, UK and the US are strongly advised to suspend use of the travel charger accessory.
In total, approximately 30,000 chargers are impacted by this advisory. This includes approximately 600 travel charger accessories sold in the US.
During an internal quality control process, we identified a potential product quality issue that may potentially lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier.
Under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components pose a hazard of an electric shock if touched while the plug remains in a live socket.
“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” said Jo Harlow, EVP Smart Devices. “We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”
We have temporarily delayed the sales of the Lumia 2520 tablet and the travel charger accessories, including the AC-300 chargers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK. In the US, we have suspended sales of the travel charger accessory.
The AC-300 charger is exclusively designed to be used with Nokia Lumia 2520 tablet. All other Nokia chargers can be used in a normal manner.
Consumers wanting more information and updates are encouraged to go to: http://www.nokia.com/2520-charger