If you are looking for an online customer support solution, you should checkout Wix Answers. Wix Answers is powerful help desk software powered by Wix.
Getting started was easy. First, I created my Wix Answers site, which is as simple as entering your email, creating a password and picking a url for your site. Once I completed that the basic site was up and running with a new knowledge base and ticket system ready to go.
Setup
Setting up your look and feel is simple with no coding required. There are multiple templates available so you can pick a layout that works best for you, plus you can preview them and any changes you make in real time. You can then pick your brands colours and upload your logo and favicon.
You can pick a background image for desktop version, mobile version and social sharing image. You can also customise the text on the page. The good thing about the tool is that changes is that the changes are real time, so you can see how they look straightway, all without any knowledge of HTML and no coding required. If you do have your own custom CSS you can bring that into your site. This makes setting it up quick and easy.
By default the domain is based on your account name followed by wixanswers.com eg Yousite.wixanswers.com, but you can also link it to your own domain via the connect domain option. Again this is simple to do and Wix Answers walks you through setting it all up. Another neat feature is the ability to edit the SEO keywords to help optimising your search ranking. This is one of the strong points of Wix Answers, you site is optimised to improve the search rankings to make sure it features well in Google and Bing searches. Being able to edit the keyboard means, you can optimise the SEO based on your own criteria.
Once setup you have a helpdesk system, Knowledge Base and call centre.
Help desk
The helpdesk ticketing system enables customers to contact you via a contact button and by a contact form, both of which you can customise the layout and fields. You can setup the helpdesk so its open to all your customers, or via logged in users or just team members. Customers can log new tickets or you can log tickets on behalf of customers. Tickets then go into an open ticket queue where your team can view the tickets. Tickets can be set to various statuses including Open, Closed and Investigating. You can set a ticket priority and assigns it to a team member. The whole process is simple to use but flexible enough to be able to manage your helpdesk.
Once you have data coming into your helpdesk you then analyse the tickets, looking at trends, sources and countries. You can see how useful the knowledge base is and track its usage.
If you want to offer telephone support there is a Call Centre module that can manage taking phone calls and call routing.
Getting Started
There is a 14 day free trial so you can see it it will work for you, and then if you want to go ahead with Wix Answers you will have to upgrade to a premium plan. Prices start at £30 per month for a single module with up to five users and £88 per month for all the features. It costs more for additional users.
If you want to offer customer support with helpdesk system and knowledge base but do not hire developers then you should look at Wix Answers, its easy to use, simple to get started and a compressive solution.
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