Microsoft post a workaround for Surface Pro 3 Windows Insiders issue

Last week Microsoft released Windows 10 build 16288 which causes a problem that prevented the Surface Pro 3 from starting up after being shutdown. Today Microsoft have posted a workaround to get the Surface up and running and prevent it from happening again. Future builds (>16294) will include the fix but if you are affected by the issue follow these steps from Microsoft:

Workaround Steps:

  • Prepare a bootable USB image from a working PC
  • With the device powered off, boot your Surface Pro 3 device from the USB drive
  • When the Windows setup box appears, press Shift + F10
  • In the Command Prompt window that appears, type:
    • wpeutil reboot
  • Hit enter to execute this command and immediately remove the USB drive from the computer
  • The device will reboot and load the Windows OS as expected

The above steps will allow your computer to boot.  To permanently fix the issue, complete the following additional steps:

  • Open a web browser and navigate to aka.ms/fixsp3ec
  • Download the file:  fixsp3.zip
  • Open File Explorer on your PC and navigate to the Downloads folder
    • Downloads is the default folder, it may be different if you have changed your default location
  • Right-click the file fixsp3.zip and select extract all
  • A window will open after extraction. Right-click the file fixsp3.cmd and choose Run as Administrator
  • The process will execute and implement the necessary patch to prevent this bug from recurring
  • Reboot your Surface Pro 3 device.  It is now fully patched.

We have a permanent fix for this issue in the build pipeline already.  If your device has not hit this bug, it is still possible to in the short term if you have not run the above script.  We will have a permanent fix with no required workaround steps in our next flighted build that is 16294 or greater.

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