Sky have launched new apps for iOS and Android designed to enable manage your Sky account. Once you have signed into the app you can setup a pin code so you can easily get to your details. You can view your package, pay bills, track engineer appointments and setup remote record and set your PIN number.
The app is available for iOS and Android (no Windows Phone app)
Today, Sky launches its Sky Service app, giving customers even more ways to keep track of their Sky account. The app lets customers check their bill, change their settings and manage their engineer visit, all in one place, whenever and wherever they want, from a wide range of mobile devices.
As more and more people do their personal admin from their phones at home or on the move, the new app is a great way for those with busy schedules to have instant access to their account, wherever they are.
Customers can now view and pay their bill, check what channels they have and keep track of engineer appointments. Customers have the option to pick which Sky+ HD box in their house their remote record requests will get sent to and also change their TV PIN – all within the Sky Service app.
Chris Stylianou, Managing Director – Customer Service Group, comments: “We’re always looking for ways to improve our customer service and make our customers’ lives easier and we think the new Sky Service app is a great way to help them save time. Our customers can now check engineer appointments and view and pay their bill whenever it suits them, without having to call us.”
If the app is not able to solve a query, it will direct customers to the right number, to speak with a Sky advisor. And if there is more than a two minute wait there’s an option for a call back.
The Sky Service App has been designed and optimised for iPhones (fully supported on iOS 7 and higher) and Android devices (fully supported 4.0 and higher). Customers can also choose to access the app on their iPad. There will be future updates to support additional devices with further enhancements.